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Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever!

Delivering Knock Your Socks Off Service

Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.

Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without.

Knock Your Socks Off

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Delivering Knock Your Socks Off Service

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In order to keep them coming back, you can't just give them good, or even great, customer service Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: Meeting customers' expectations and satisfying their needs Becoming easier to do business with Determining the right times to bend or break the rules Becoming fantastic fixers and powerful problem-solvers Coping effectively with 'customers from hell' And more!

Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.

Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined. By clicking "Notify Me" you consent to receiving electronic marketing communications from Audiobooks. You will be able to unsubscribe at any time. Sign up Login.


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